Q: Where will the event take place?

The event will be hosted at the Messe Berlin , Hub27, Germany. The venue is easily accessible via public transport or by car.

Question 1

Where will the event take place?

Accepted Answer

The event will be hosted at the Messe Berlin, Hub27, Germany.

The venue is easily accessible via public transport or by car.

Question 2

Do I need a valid passport to enter Germany?

Accepted Answer

Entry into Germany requires a valid travel document or passport. For exact requirements pertaining to your country of residence, please contact your German embassy/consulate or visit the German Foreign Office website.

Question 3

How long is the event?

Accepted Answer

FINAL FANTASY XIV Fan Festival 2026 in Berlin is a two-day event spanning Saturday, 25 July and Sunday, 26 July, with each day of the show featuring unique stage activities. Event tickets will cover both days of the show and individual day passes will not be sold.

Question 4

How much are tickets to the event and what is included?

Accepted Answer

Each ticket will cost €224.99, inclusive of VAT and all fees for two days. Each ticketed attendee will be granted access to both days of the event and will receive FINAL FANTASY XIV-related goodies in a goody bag (details to be announced). There are no in-game items included with the event ticket.

Please note that there is no one day only ticket option.

Question 5

Can I cancel my ticket and receive a refund?

Accepted Answer

All ticket sales are final, and refunds will not be available. We recommend confirming your travel plans before purchasing a ticket.

Notwithstanding the foregoing, Square Enix Ltd. shall issue refunds to original ticket purchasers upon request if Square Enix Ltd. cancels the entire event. All such refunds will be strictly limited to the amount the original ticket purchaser paid for the ticket on the Eventbrite website. Please contact Square Enix Ltd. here to request a refund if Square Enix Ltd. cancels the entire event. Square Enix Ltd. will respond to refund enquiries within five business days.

Under German law, ticket purchases for leisure events with a fixed date are not subject to the usual right of withdrawal.

Question 6

Can I transfer/sell my ticket to someone else?

Accepted Answer

No, tickets are non-transferable. IDs will be checked at registration on-site. Only people whose name matches the name on their ticket will be permitted to enter.

Question 7

When will tickets go on sale?

Accepted Answer

Active FINAL FANTASY XIV subscribers will be able to enter a random drawing for the opportunity to participate in a player-exclusive purchase period. After this player-exclusive purchase period ends, there will be a general sales period that will be open to everyone. Please review the announcement regarding ticket purchases.

Question 8

Is there an age limit to attend the event?

Accepted Answer

You must be over 16 years of age in order to attend FINAL FANTASY XIV Fan Festival 2026 in Berlin. Visitors will need to present a valid photo ID in order to gain entry to the event.

Acceptable forms of ID to prove your age include:

A photo driving licence
A passport
A national identity card

Question 9

What accommodations will be made for attendees with disabilities?

Accepted Answer

Square Enix strives to support the disabled community and make the event inclusive and accessible. New information will be added to this section as we get closer to the event, so please check back for updates.

Carer Tickets

During the ticket purchase process, users will be able to indicate their need for one additional carer ticket and receive instructions on how to obtain it at a discounted rate. This is subject to checks and availability. Accessible tickets are reserved for attendees with disabilities and their carers. Misuse of this policy may result in ticket cancellation. Proof of eligibility may be requested by e-mail and upon your entry to the event.

Access to the Venue

A dedicated entrance for attendees with disabilities will be available. We will share more information closer to the event.

Seating and Designated Space for Wheelchair Users and Attendees with Mobility Issues

A specially marked seating area in front of the stage will be available for our attendees with disabilities. This includes areas with room for those with mobility issues, wheelchairs, and chairs next to them for a +1.

Medicine or Other Medical Necessities

You may bring medical necessities, such as canes, walkers, or other types of medical necessities or equipment to the event. Attendees must not possess, sell, or distribute any illegal drugs or other illegal substances.

Service Dogs

You may bring trained service dogs to the event. They must be kept leashed and with you unless it interferes with their work. Please note that the event will be loud. Furthermore, please ensure they wear designated gear that clearly identifies them as a service dog.

Question 10

Can I come in cosplay?

Accepted Answer

We welcome and encourage any attendees who wish to dress up in costume! Please note that costumes and props must adhere to our costume guidelines, which we will share more details on closer to the event. Please check back for updates.

Question 11

Will the event be streamed?

Accepted Answer

Yes, portions of the stage panels (such as the keynote, development panels, etc.) will be streamed via our official YouTube/Twitch channels so that players around the world can enjoy the exciting announcements! Please note that some portions of Fan Festival may not be streamed.

Question 12

Have a specific question? Contact us!

Accepted Answer

If you have further questions regarding FINAL FANTASY XIV Fan Festival in Berlin, please contact us on the Square Enix Support Centre. If you have specific questions about the venue, please see the venue’s website at https://www.messe-berlin.de/en/organizer/contact-ge.

Question 13

FINAL FANTASY XIV Fan Festival 2026 in Berlin Ticket Agreement

Accepted Answer

The following terms (the “Agreement”) govern the purchase and any use ticket(s) for FINAL FANTASY XIV Fan Festival 2026 in Berlin (“Fan Festival”). You hereby agree to each of the following terms:

Before purchasing a ticket for Fan Festival, you must read and accept this Ticket Agreement, the Fan Festival FAQs, any rules and terms and conditions from the venue (together the “Rules”), and you acknowledge that you have read and understand Square Enix's Privacy Notice found here.
You assume all risks of participating in Fan Festival, including any risks that may arise from your negligence or carelessness, or from your use of any equipment or property owned, maintained, or controlled by Square Enix Limited (“Company”), its current or future affiliates, or any of their officers, directors, employees, contractors, representatives, agents, or event organizers or other related vendors (collectively “Group”).
You waive, release, and discharge the Group from any and all liability arising from your negligence or fault; for your personal injury, property damage, property theft; for actions of any kind which may hereafter occur during your attendance at and participation in Fan Festival.
You agree to indemnify and hold harmless the Group from or over any and all liabilities or claims made as a result of your violation of this Agreement. We retain the exclusive right to assume the defence and control of any matter that is otherwise subject to indemnification by you under this paragraph, and you agree to cooperate with us in asserting any available defences.
Nothing in this Agreement in any way limits Group's liability to you for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) breach of any term implied by applicable law (including the Consumer Rights Act 2015 in the United Kingdom) that may not be limited or excluded; or (iv) any other liability that, by law, may not be limited or excluded.
All tickets are a revocable license. Company reserves the right to cancel and, in Company's sole discretion, refund your ticket, for any reason and at any time. Otherwise, ALL TICKET SALES ARE FINAL AND NON-REFUNDABLE, AND CANNOT BE EXCHANGED, TRANSFERRED, RE-SOLD, OR UPGRADED.
You hereby grant Company and its designees permission to record you—including your appearance, likeness, voice, performance, etc.—and any pre-existing materials furnished by you during, or in connection with, your attendance at Fan Festival via any method or technology of recording, including, but not limited to, video and audio recording, still-image recording, and any other data produced or captured in connection with Fan Festival (the “Recordings”). You further agree that (i) all Recordings are the exclusive property of Company and (ii) Company, as well as its affiliates, assignees, licensees and partners, may reproduce, distribute, perform, display, and create derivative works from the Recordings in any medium, throughout the universe, in perpetuity, for any and all purposes (including commercial and advertising purposes), except as prohibited by law. Signage will be displayed at the event notifying you of areas in which Recordings are in progress and you may withdraw your consent in accordance with applicable data privacy laws. For more information on how to make a request, please visit Square Enix's Privacy Notice here.
Company reserves the right, without refund of any portion of the ticket purchase price, to refuse admission or remove from Fan Festival any person:
- whose conduct is deemed by Company to be disorderly,
- who uses vulgar or abusive language towards others,
- who engages in harassment or threats of any kind,
- who wears or displays offensive or politically motivated or violence-inciting clothing or costume items,
- who possesses any firearms, knives, or weapons of any kind (all cosplay items must be inspected and comply with the Company's costume guidelines) and Company reserves the right to confiscate any props in its discretion,
- who possesses, sells, or distributes any illegal drugs or other illegal substances, including, but not limited to, any medication that has not been legally obtained, is not being used in its intended dosage or for its intended purpose,
- who engages in any unlawful activity of any kind, or
- whose behavior Company deems as non-complaint with any Rules in Company's sole discretion.
You acknowledge that you are at least 18 years old and at least the age of majority in their jurisdiction of residence and are competent to contract on your own behalf. Minors under the age of 18 who wish to purchase tickets or attend Fan Festival must have their parent or guardian purchase tickets on their behalf and must comply with the age requirements set out in the Fan Festival FAQs. You acknowledge you have carefully read, understood, and agreed to each term above.
If you are in the EMEA-Asia Region, these Terms of Service will be governed by English law, except that if you live in a country of the European Union other than England (which, for the purpose of this paragraph, includes Scotland and Northern Ireland) there may be certain mandatory applicable laws of your country that apply for your benefit and protection in addition to or instead of certain provisions of English law. You agree that any dispute between you and us regarding these terms or any contract will only be dealt with by the English courts, except that if you live in a country of the European Union you can choose to bring legal proceedings either in your country or in England. If you live in the European Union and we bring legal proceedings against you, we must do so in your country.

FAQ

Where will the event take place?Arrow Down Icon

Do I need a valid passport to enter Germany?Arrow Down Icon

How long is the event?Arrow Down Icon

How much are tickets to the event and what is included?Arrow Down Icon

Can I cancel my ticket and receive a refund?Arrow Down Icon

Can I transfer/sell my ticket to someone else?Arrow Down Icon

When will tickets go on sale?Arrow Down Icon

Is there an age limit to attend the event?Arrow Down Icon

What accommodations will be made for attendees with disabilities?Arrow Down Icon

Can I come in cosplay?Arrow Down Icon

Will the event be streamed?Arrow Down Icon

Have a specific question? Contact us!Arrow Down Icon

FINAL FANTASY XIV Fan Festival 2026 in Berlin Ticket AgreementArrow Down Icon